Help
Our team i s available Monday to Friday, 9:00 AM – 6:00 PM IST. We aim to respond to all queries with in 24 business hours.
Ivory Rose
Support
FAQs
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
Once you're at checkout you'll have an ETA for each of the products you order. The ETA may differ between products depending on where they're located.
We ship worldwide, however shipping charges vary from country to country!.
Yes, we do. To know more about where to find us in your country, please drop us a message on +91 7977901987. If you’re interested in becoming a stockist, please contact us on +91 8369687473 or email us at enquiries@ivoryrose.co.in / vt@ivoryrose.co.in.
Contact
Customer Support
Get in Touch
Call / Whatsapp
+917977901987Mon-Fri, 9:00 AM - 6:00 PM IST.
Fit
Size Guide
Detailed size charts and fitting instructions would appear here. Finding the perfect fit is easy.
Info
Policy & Insurance
At Ivory Rose, each garment is created with intention—crafted in limited quantities, with a focus on precision, longevity, and responsible design. In keeping with this approach, we follow a considered returns policy that upholds the value of every piece.
Credit Note Policy
We do not offer refunds. Should you wish to return an item, we offer a credit note equivalent to its value, provided the request is raised within 24 hours of delivery. Pieces must be unused, unworn, and returned in their original packaging with all tags intact. Credit notes are valid for 6 months from the date of issue and may be redeemed across any Ivory Rose purchase. Requests made beyond 24 hours of delivery cannot be accommodated.Non-Returnable Items
Swimwear is not eligible for return or exchange, in line with hygiene standards. Custom and made-to-measure pieces are final sale and cannot be returned or exchanged.Damaged or Defective Items
In the unlikely event of a garment arriving damaged or defective, the concern must be reported immediately upon delivery. A complete unboxing video—clearly showing the sealed package being opened—is required for review. Without this, we will be unable to process the request. For any assistance, please contact us at sales@ivoryrose.co.in or +917977901987 Our team will be happy to support you. Thank you for choosing Ivory Rose—where conscious design meets enduring luxury.— Team Ivory RoseAdvice
Useful Tips
Care as Commitment Every Ivory Rose piece is made by hand, and that’s not just a detail—it’s the essence. Subtle variations, delicate finishes, and thoughtful construction are what give each garment its character. Caring for it properly isn’t maintenance; it’s preservation. Treat your piece with intention: Dry clean only to protect structure, embroidery, and fabric integrity Do not bleach—harsh chemicals compromise both color and craftsmanship Store with care, allowing the garment to hold its natural shape We design beyond the idea of one-time wear. These are garments built to live with you—season after season, moment after moment. The price reflects not just the making, but the longevity. Wear it often. Care for it well. Let it last.