At Ivory Rose, we want every piece you purchase to fit and feel exactly as intended. If it doesn't, we're here to make the process as seamless as possible.
Returns & Store Credit
We do not offer cash or monetary refunds. Eligible returns are issued as a store credit equivalent to the value of the purchased item.
If your purchase does not fit, you may request a store credit for the full value of your order by contacting us within 72 hours of delivery.
Store credits are valid for 60 days from the date of issue and cannot be extended once expired.
Non-Returnable Items
Swimwear, custom-made, and made-to-measure pieces are specially crafted for you and are not eligible for return, exchange, or store credit, except in the event of a manufacturing defect or damage.
Return Eligibility
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging with all tags intact.
- Be accompanied by a valid proof of purchase or order confirmation.
Return Shipping
We currently do not offer reverse pick-up services for returns or exchanges.
Customers are responsible for arranging and bearing the cost of return shipping unless the item received is damaged, defective, or incorrect.
In such cases, please email us within 24–48 hours of delivery, along with clear photographs of the product and its packaging, for our review.
Return Process
Once your return or exchange request has been approved, the item must be dispatched within 1–2 business days to avoid delays in processing.
Please include your name, contact number, and order ID inside the return package to help us identify your shipment.
We recommend using a trackable courier service, as Ivory Rose is not responsible for parcels that are lost, damaged, delayed, or not received during transit.
Quality Inspection
All returned products undergo a thorough quality inspection upon receipt.
Items that do not meet the above eligibility criteria will not be accepted and will be returned to the customer at their own expense.
No store credit or reimbursement will be issued for items that fail the quality inspection.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 24 hours of receiving your order by emailing our customer care team. Kindly include your order number along with clear photographs or videos of the product and its packaging so that we can review the issue and provide an appropriate resolution promptly.
Returns must be shipped to the following address
Ivory Rose, B9, First Floor, Visharaja Darshan, Elphinston, Prabhadevi, Mumbai, 400013.
Contact No — +91 79779 01987