SHIPPING POLICY
Ivoryrose.in ships orders across India. Please read this Shipping Policy carefully before placing an order.
1. PROCESSING & DELIVERY TIME
- Standard orders are typically delivered within 7–14 days from the date of order confirmation, subject to stock availability and the delivery location.
- Delivery timelines are estimates only and are not guaranteed.
- In case of urgent orders, please call us at +91 79779 01987 before placing your order so we can check feasibility.
2. ORDER PROCESSING
- Orders are processed after successful payment confirmation.
- During high-demand periods, festivals, or sale events, processing and delivery may take slightly longer.
- We will attempt to notify you by email and/or phone if there is a significant delay.
3. SHIPPING COVERAGE
- We currently ship within India.
- Delivery availability may vary by PIN code / location, subject to our courier partners’ serviceability.
4. SHIPPING CHARGES
- Shipping charges (if any) will be shown at checkout before you complete your order.
- Free shipping offers, if available, will be clearly mentioned on the website or at checkout and are subject to the terms of that offer.
5. ORDER TRACKING
- Once your order is shipped, you will receive tracking details by email/SMS/WhatsApp (where available).
- You can also contact us for tracking assistance at sales@ivoryrose.co.in or +91 79779 01987.
6. DELIVERY ATTEMPTS & FAILED DELIVERY
- Please ensure your shipping address, phone number, and email are accurate at checkout.
- If a delivery attempt fails due to an incorrect address, unreachable recipient, or customer unavailability, re-delivery or return-to-origin charges may apply, where applicable.
7. TITLE & RISK
- Once the order is handed over to the shipping carrier, title and risk of loss pass to you, except where otherwise required by applicable law.
8. DELAYS BEYOND OUR CONTROL
- We are not responsible for delays caused by courier partners, weather, natural calamities, strikes, customs (if applicable), lockdowns, or other events beyond our reasonable control.
9. DAMAGED / LOST SHIPMENTS
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you.
- Lost shipment claims will be reviewed with our courier partner and handled on a case-by-case basis.
10. RETURNS & EXCHANGES
- Shipping related to returns/exchanges (if offered) will be governed by our Refund / Returns Policy.
11. CONTACT US
For shipping questions or urgent order requests, contact:
Ivory Rose Traders PVT LTD
B9, First Floor, Vishwaraja Darshan, Elphinston, Prabhadevi, Mumbai – 400013
Email: sales@ivoryrose.co.in | enquiries@ivoryrose.co.in
Phone: +91 79779 01987 | +91 83696 87473
Last updated: August 2026